Work for Us
Join the award-winning team at Freedom Treks and Ski Safari
Freedom Treks - Feefo Platinum Service Award 2020, Feefo Gold Trusted Service Award (2018-2020); Ski Safari - UK's Best Ski Tour Operator (SCGB awards, 2014-2020), Best Ski & Winter Sports Holiday Company (British Travel Awards, 2019-2022).
Does poor service annoy you?
You know when you’ve been waiting for ages on the phone to speak to a 'customer service adviser' and when you finally get through what you receive couldn't possibly be described as customer service? Does that grate? Do you think, the world really shouldn’t be like that?
Well so do we, you're in the right place!
We are absolutely passionate about providing first-class customer service and if you are too, we’d love to hear from you. If you also happen to like cycling or cycle touring, or spending time in the fresh air outdoors, then we’d definitely like to hear from you!
Who are Freedom Treks?
We are a UK-based specialist travel company offering leisurely cycling holidays to the most scenic and interesting places in Europe and Asia. We believe there's no better way to explore a new country or city than from the comfort of your saddle, pedalling at a relaxed pace!
What do we do?
We carefully select the very best cycling holidays from our professional partners across Europe and Asia. We do more than just book a holiday; we know the product, we know our customers and we do our utmost to ensure they have a great time. Our regular, repeat customers remind us we do a pretty good job!
Where do we do this?
From our light and airy, modern warehouse offices just a stone’s throw from the beach in central Hove - if you step out of the front door and look right, you can see the sea!
It’s the ideal location for cycling to work, a swim at lunchtime or enjoying some fresh air with a walk along the seafront. There are also some fantastic pubs, cafes and restaurants just up the road, so it’s a great place for a good work-life balance.
But what about you?
We are looking for people who want to provide our customers with real customer service.
It’s easy to do this if you like talking to people, are confident on the phone and have a positive, upbeat attitude.
You might have some knowledge or experience of the travel industry, but that isn’t essential. Experience working in a customer service environment is. Even if that has been a holiday job or a temporary position, it all counts! Some core computer skills and being well-organised with a good eye for detail are also important.
But really it’s about you being the right kind of person, someone who can get stuck in and quickly become a valued member of the team and make a contribution.
That mention of the team is key - we're a small, friendly gang at Freedom Treks, and we definitely work as a team.
Current Openings
Senior Travel Sales Consultant
A typical day as a Travel Sales Consultant involves:
- Talking to customers about their cycling holiday plans on the phone
- Offering honest advice on our selection of cycling tours
- Tailoring and pricing the holiday using our in-house system
- Booking their holiday with suppliers
- Assisting customers in the run-up to their holiday, collating pre-departure documents and handling any queries
- Contacting customers after their trip to ensure all went to plan
Essentially, you’ll take care of the customer from the moment of their enquiry through to when they return from their holiday.
There’s a bit more to it than that of course, you'll also load contracts, update our website, deal with customer issues and much more. It's a highly varied role with plenty of customer interaction. We’re a small, close-knit team at Freedom Treks and we help each other out across the business as required.
Ideally, you’ll have:
- At least 3 years’ directly relevant sales experience in travel, with a proven record of hitting sales targets
- Confidence talking to customers on the phone and excellent written communication skills
- Core computer skills, particularly Microsoft Office
- Strong organisational skills and the ability to work to deadlines
- A good eye for detail
- An upbeat, positive attitude with an adaptable approach.
The fine print
This is a full-time, office-based, permanent role working 37.5 hours per week Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm and weekend shifts during January.
We’re offering a salary of £26,000 to £30,000 per year, depending on your experience and what you can bring to the company.
Aside from getting to talk about cycling holidays all day, benefits of working for Freedom Treks include:
- 20 days annual leave, increasing with length of service, plus bank holidays
- An extra day off on your birthday
- A paid volunteering day
- Overseas travel to experience our tours first-hand
- Discounts on personal overseas travel to our destinations
- Performance-related bonus
- Company pension scheme, increasing with length of service
- Company life insurance and travel insurance schemes
- Cyclescheme and Techscheme and retail discounts
- Interest-free travel season ticket loans
- Regular socials including our annual company weekend
- Office treats including the Friday drinks fridge
Interested?
Send your CV with a cover letter explaining your sales or customer service experience and the details of any cycling you’ve done to catherine@freedomtreks.co.uk by 31 October 2023.
NO AGENCIES PLEASE
Sales Consultant
A typical day as a Sales Consultant involves:
- Talking to customers about their cycling holiday plans on the phone
- Offering honest advice on our selection of cycling tours
- Tailoring and pricing the holiday using our in-house system
- Booking their holiday with suppliers
- Assisting customers in the run-up to their holiday, collating pre-departure documents and handling any queries
- Contacting customers after their trip to ensure all went to plan
Essentially, you’ll take care of the customer from the moment of their enquiry through to when they return from their holiday.
There’s a bit more to it than that of course, you'll also load contracts, update our website, deal with customer issues and much more. It's a highly varied role with plenty of customer interaction. We’re a small, close-knit team at Freedom Treks and we help each other out across the business as required.
Ideally, you’ll have:
- Experience working in an office environment, preferably in a sales role
- Confidence talking to customers on the phone and excellent written communication skills
- Core computer skills, particularly Microsoft Office
- Strong organisational skills and the ability to work to deadlines
- A good eye for detail
- An upbeat, positive attitude with an adaptable approach
- Knowledge of the travel industry would be a bonus, backed up with first-hand travel experience
The fine print
This is a full-time, office-based, permanent role working 37.5 hours per week Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm and weekend shifts during January.
We’re offering a salary of £23,400 to £26,000 per year, depending on your experience and what you can bring to the company, plus a performance-related bonus of up to 10% of salary.
Aside from getting to talk about cycling holidays all day, benefits of working for Freedom Treks include:
- 20 days annual leave, increasing with length of service, plus bank holidays
- An extra day off on your birthday
- A paid volunteering day
- Overseas travel to experience our tours first-hand
- Discounts on personal overseas travel to our destinations
- Performance-related bonus
- Company pension scheme, increasing with length of service
- Company life insurance and travel insurance schemes
- Cyclescheme and Techscheme and retail discounts
- Interest-free travel season ticket loans
- Regular socials including our annual company weekend
- Office treats including the Friday drinks fridge
Interested?
Send your CV with a cover letter explaining your sales or customer service experience and the details of any cycling you’ve done to catherine@freedomtreks.co.uk.
NO AGENCIES PLEASE